Refund Policy

efund Policy – ADN Shark

At ADN Shark, customer satisfaction is our top priority. Due to the digital nature of our products, we have outlined our refund policy to ensure clarity and fairness.

1. General Refund Policy

All e-book sales are final. Once a purchase is completed and the e-book is downloaded, we cannot offer refunds, returns, or exchanges. This policy is in place to prevent unauthorized distribution and ensure the integrity of our digital products.

2. Exceptions to the Refund Policy

In certain situations, we may offer refunds under the following conditions:

a. Defective or Corrupted File

  • If the e-book file is corrupted or inaccessible, we will provide assistance to resolve the issue or offer a replacement file.

  • If the issue cannot be resolved, a full refund may be issued.

b. Duplicate Purchase

  • If you accidentally purchased the same e-book more than once, please contact us with proof of duplicate payment, and we will issue a refund for the duplicate transaction.

c. Unauthorized Transaction

  • If you suspect that your payment was made without your authorization, contact us immediately. We will investigate the matter and, if applicable, process a refund.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at ekomkenzo@gmail.com within 7 days of purchase.

  2. Provide the following details:

    • Order number

    • Proof of payment

    • Description of the issue (e.g., corrupted file, duplicate purchase, etc.)

  3. Allow up to 3-5 business days for our team to review your request and respond.

4. Refund Processing Time

  • Approved refunds will be processed within 5-7 business days.

  • The refunded amount will be credited to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

5. Contact Us

If you have any questions or concerns regarding our refund policy, feel free to reach out to us:

Email: ekomkenzo@gmail.com

At ADN Shark, we strive to provide a seamless and satisfying experience for our customers. Thank you for your trust in our platform.